Frequently Asked Questions

Welcome! Here’s our timeline on standard MLS orders:

1. Book your appointment: Schedule your appointment online, or contact us through email, phone, text. Our scheduling team will reply as soon as possible to confirm your appointment.

   Curious about the online scheduling process? Check out our 2 minute demo video.

   
   You can find a complete Client Portal Overview here!

2. Your photographer is dispatched: On the day of your shoot, one of our Architectural Media Specialists will arrive promptly to your listing. Using state-of-the-art equipment and techniques, they will expertly capture the property, typically within an hour or less.
   
   

3. Pre-production: Extra care is taken by your photographer to convey accurate color and white balance information to the Production team.
   
   

4. Your photos are assigned to a Production Artist: Your images are edited by our in-house team of professional Production Artists, trained to meet the challenges of Pacific Northwest weather and lighting. They retouch every photo by hand to make them look their best.
   
   

5. Delivery: Our quality control protocol ensures your images meet our high standards. Your finished photos are then uploaded to your client portal*, and a notification is sent to your email address no later than 4:00pm the next business day after the appointment.

   
   *Click here for a quick video walkthrough of the client portal experience!
   
   If you opt to select your photos from proofs, delivery will be the next business day after you send us your choices.
   
   Need your photos sooner? We have same-day, 9:00am, and 12:00pm rush options available.
   
   

6. Forget something? Because our Production Team is in-house, we can accommodate most last-minute edit requests.

We do! You can use our mobile app to access your media, orders, and invoices, plus you can place an order any time from inside your client portal! Available on Android and iOS.

You can view all of our pricing in our visual order form, along with example images and helpful service descriptions. If you're just looking to browse, feel free to enter your city in the address field to view all available services and pricing in your area. Book whenever you’re ready!

Just head over to our order form. Our schedulers will be in touch soon to confirm your appointment(s). You can also text or call us at 206-686-4041, or place an order from inside your client portal on web and in our mobile app for Android and iOS.

Thanks for asking! Here are some tips to make your appointment go smoothly:

- Open all blinds and curtains, exposing the entire window.

- Turn on anything with a light bulb, interior and exterior.

- Close all windows and exterior doors.

- Remove or hide clutter and personal objects (i.e. laundry in washing machines, mail, toys, dog beds, toothbrushes, cosmetics, extra shoes, etc).

STILL PHOTOGRAPHY

Delivery 4pm the business day following your appointment.

Exceptions:

• Appointments the day before a holiday: Delivery on the next business day after the holiday

• Choosing from proofs: Clients who opt to select their images from proofs should expect extended turnaround times.

RUSH OPTIONS

Same-Day Rush: Delivery window 6pm-midnight the day of your appointment. (Subject to availability and production approval.)

9am Rush: Delivery window 9:00am the business day after your appointment

Noon Rush: Delivery window between 10:00am-12:00pm the business day after your appointment

ADDITIONAL SERVICES

Enhanced Floor Plans: The next business day following the appointment

Videos: Within 1–2 business days after your appointment

Zillow 3D Tours: One business day after your appointment

Matterport 3D Tours: 1-2 business days after your appointment

Templatized Slideshows: Up to one business day following delivery of images. We are not able to begin slideshow production until the images are fully edited.

Virtual Staging: 1-2 business days after your selections are submitted. A next-day rush option is available.

Yes, you can. We cannot guarantee availability on any given day, but will work with you to try to accommodate your request.

We will make every effort to accommodate custom edit requests. At the same time, we want to ensure our clients are aware that certain edits may be a violation of NWMLS Listing Photo Manipulation Rule 1(e) and Rule 10(f) and subject to fines. We recommend consulting the official list of acceptable edits. If you have any questions about what will likely pass "the MLS test," please contact your NWMLS office for assistance.

Your photos, video, floor plans, and 3D content are all uploaded into to your client portal, and a download link is then emailed to you by our Production team. Be sure to add info@imageartspro.com to your safe senders list.

A notification email will be sent to you with each new upload, but you can also bookmark your client portal for quick and easy access to all of your listing media, marketing kits, and property websites at any time.

Log in to your client portal to access your listing media, or just follow the link in the delivery email we send you. You’ll be taken to the download center for that listing, and from there you can download your photos in full resolution, a web-friendly size, or the custom size of your choosing.

You can also share that download center link and/or your included property websites with your sellers or potential buyers, without giving them access to your full client portal.

Click here for a quick video walkthrough of the entire client experience!

Check out our how-to video for a quick and easy walkthrough of the process. Property website customization starts at 1:15.

Check your junk mail! We send your images from the email address info@imageartspro.com. Sometimes unfamiliar addresses get stuck in the junk mail folder. If you still can't find an email, call or text our office at 206-686-4041, or email info@imageartspro.com.

We highly recommend bookmarking the URL of the Client Portal we set up for you, so you can check on the status of your photos at any time.

We want you to be completely satisfied, so let us know what the problem is and we will do everything we can to address it for you.

Short Notice Cancellation Fee: $60

(i.e., Photographer arrived at the property and it wasn’t ready to shoot, or the order was cancelled within a 4 hour window prior to the appointment time.)

Mileage Trip Fee: $25 per 15 minutes of travel outside of standard service area. (You will always be notified in advance if fee applies.)

Additional Trip Fee: Applies to ferry fees, tolls, etc. Fee is based on what costs were accrued to get to the location.

Video Services: Additional video production time may be required for properties over 3000sqft, billed at $75 per each additional 1000sqft.

Please reach out! You can call or text our office at 206-686-4041, or email info@imageartspro.com.

For delivery or editing questions and requests: delivery@imageartspro.com

For virtual staging: virtualstaging@imageartspro.com

For billing and invoicing: billing@imageartspro.com

MLS PRODUCTS: These prices are structured for images intended for use on the MLS and other real estate marketing websites that import images from the MLS, as well as printer flier box handouts. MLS images are not to be used in any other ways without prior approval and may be subject to additional fees.

You are welcome to choose your images from proofs. Doing so will increase turnaround time. If you do not opt to choose from proofs, your photographer will select the images for you. We will not deliver more than the quantity ordered unless you grant us permission to do so.

Additional fees may apply for custom editing, rushes, mileage, additional time requirements, toll fees, and cancellations.

For video services only: Additional video production time may be required for properties over 3000sqft, billed at $75 per each additional 1000sqft.

Aerial service availability is contingent on approval from the Federal Aviation Administration (FAA), and flyable weather.

Payment is due upon receipt of invoice unless alternative arrangements have been agreed upon in advance by all parties.

In the event that payment is not received within 2 weeks of receipt of invoice, a 10% fee will be applied per month bill is outstanding. Overdue accounts older than 60 days may be sent to a collections agency.